Workplace climate as a strategic factor in productivity in public banking

Abstract

The financial sector in Ecuador faces intense competition to attract new customers; analyzing the work environment to measure the productivity of civil servants, employees, and workers in the public sector plays a very important role.  The objective is to analyze the work environment and its effects on the productivity of BanEcuador employees in Zone 3 in Riobamba, Ecuador. The study was descriptive and cross-sectional in nature, employing a mixed-methods approach. It utilized a structured survey based on the Likert scale, administered to a sample of 92 employees from a population of 174; this was supplemented by a literature review.  The methodology employed the test model applied by Ricardo Valverde in 2023 in his work: “Relationship between Organizational Climate and Work Performance among Employees of the Credinka Financial Institution, Huancayo Branch, 2020.”  The results revealed that the work climate does affect productivity, which in turn impacts the public bank’s performance—specifically, its profit levels, profitability, and customer satisfaction with its products and services. It is concluded that the work climate plays a fundamental role in the motivation, performance, and well-being of employees within an organization, as it is evident that employee productivity would improve if an appropriate work climate were in place.